In YoroCRM and Yorodesk, when user records the call, transcription feature will be enabled.
- To view this transcription, go to contacts page, and click on the required contact.
- Inside the specific contact, go to “Activities” tab to view all the activities related to the contact.
- Now click the Eye icon near the Transcription to view the text format of the conversation.
- Users can also download this transcription by clicking the Download icon.