- To create a request form, first you need to create a category. Click administration from the bottom left of the page and then select Desk Administration.
- In the Desk Administration, create a new category under “Categories” tab.
- Then to create a request type, click setting and go to configuration.
- In “Request Types” tab add new request type.
- To create request form, go to “Request Forms” and click new form.
- Now users can create a new request form by providing form name and select the category, Customer Support Board, and Request Form Type and click “Next” button.
- Just drag and drop the necessary fields for the Request Form.
- To create a ticket, open the request created in the “New Request” tab, click the request form and create ticket.
- Assign priority while creating ticket.