5 Free Help Desk Software in 2024

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Businesses need to have a working helpdesk system in place – it helps your employees get their questions answered and keeps you from repeatedly having to answer the same ones.

Find out how this helpdesk system will make customer support tasks easier for your business!  

Top 5 Free Help Desk Software


If you’re looking for a helpdesk solution that is both easy to use and efficient, then Freshdesk is perfect. This helpdesk software is widely used by businesses of all sizes and can handle many support tickets.

Freshdesk offers a variety of features that make it an excellent choice for businesses: 

  • It is highly reliable and can handle large numbers of support tickets without any problems. 
  • It is affordable and easy to use, making it an excellent choice for large businesses.
  • It has a user-friendly interface that is easy to understand. 


Yorodesk’s helpdesk system is a great way to manage customer support requests. It is also easy to use and can help you keep track of your support calls and responses.
One of the best features of Yorodesk’s helpdesk software is its chat, SMS, and email support. You can use this feature to communicate with your customers directly. This way, you can quickly solve their problems and keep them happy.

Yorodesk’s helpdesk system has a built-in tracking system. This system helps you keep track of the progress of your support requests. You can see how many hours have been spent on each case and the response time. This information is useful when planning your workload.

Overall, Yorodesk’s helpdesk customer support system is a great way to manage customer support requests. It has excellent chat features, and is very helpful in managing the progress of your support requests.


One of the best customer service software available is Zendesk. This software allows businesses to manage their customer service needs efficiently.   

Zendesk offers a variety of helpdesk features, including ticketing, chat, and email support. It also has a reporting feature that allows businesses to track customer interactions and performance.

Overall, Zendesk is one of the smart ticketing system available. Its easy-to-use interface is perfect for small businesses, while its robust reporting features make it ideal for larger companies.   


Hiver is also the best helpdesk software that can be used to manage helpdesks for businesses of all sizes. It is easy to use and provides various useful features for help desk management, customer support, ticket management, etc.

One of the essential features of Hiver is its ability to track activity at the help desk. It allows managers to see how many calls have been made, how long each call took, and how many were resolved.

Hiver also has a chat feature that can be used to communicate with customers. It helps to resolve issues faster and more efficiently.  

Hiver is affordable and easy to use, making it an excellent choice for businesses.


Monday.com is a free helpdesk software available to users of all types of computers.  

The helpdesk system is simple and contains all the features users need to manage their customer support problems.  

Monday.com support desk ticket system is one of the most popular helpdesks globally, and it is used by millions of people every day.  

Monday.com offers a help desk system that is free to use for customers. This system makes it easy for customers to find and use their help.  

It is free to use, and it has multiple ways that customers can get assistance. This system makes it easy for customers to get service when they need it, no matter what time of day or night it is.  

Benefits of Help Desk Software

There are many benefits to using help desk software. One of the most important is that it can help improve your team’s efficiency.

When you use IT help desk software, you can assign tasks to different team members. It helps ensure that all team members are working on the same task simultaneously. It is essential if you have a lot of tasks that need to be completed quickly.  

Another benefit of help desk software is tracking your work progress. It is essential because it allows you to see how much progress has been made on each task. This information helps to decide how to allocate resources in future tasks.  

Help desk software also offers multiple features that make it easier for users to find the information they need. It is essential if your team has a lot of users who require different types of information.  

Overall, customer service help desk software is a valuable tool that can help improve your team’s efficiency and track your work progress.


If you’re looking for helpdesk software that can help you manage your customer interactions, you should consider using Yorodesk. Yorodesk is helpdesk software that is simple and has many features.

It can help you keep track of your customers’ interactions and responses and their overall satisfaction with your customer support service.

If you’re looking for helpdesk software that can help you handle all of your customer interactions, then Yorodesk is a perfect choice. 

Get a free demo now! Explore more about Yorodesk!  
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