Status Change Option in Mail 

  • In the ‘My Ticket’ tab, select any ticket using ticket ID. 
  • In Yorodesk email ticketing system, enter the text in the comment box and click the ‘Send’ dropdown button.  
  • Choose the ‘Send and Change Status’ option from that.  
  • On the screen below, you can see the different status options.  
  • Select any one from that list, and click Save button. Now, the status is added into your ticket.